At ZONA20 MILANO, we typically process orders swiftly, often within just a few hours. This efficiency is geared towards ensuring timely delivery to our customers.

Therefore, if you need to make changes or cancel your order, please contact us directly at (+39)0362284259 for the most expedited assistance.

Alternatively, you can send an email to shop@unizonamilano.it,; however, please be aware that this method may result in a longer processing time and is not recommended for urgent changes.

Please note that ZONA20 MILANO cannot guarantee order cancellation once it has entered the shipping process.

Customers are responsible for the payment of customs duties and Value Added Tax (VAT), which will be included in the total amount during the checkout process.

How does our pre-order process work? Here's a step-by-step guide:

1. Find the Product: When you find an item that interests you, look for the "Pre-Order" button located next to the item's description or price.
2. Click "Pre-Order": Click on the "Pre-Order" button to express your interest in purchasing the item as soon as it becomes available.
3. Confirmation Notification: After clicking the "Pre-Order" button, you will receive a confirmation notification. This notification confirms that you've successfully placed a pre-order for the item. It signals that you're now in line to receive updates about the product's availability.
4. Wait for Updates: Now, all you need to do is wait. We will keep track of your pre-order, and once the item is in stock and ready for purchase, we will send you an email notification.

If you have any further questions or need assistance, please feel free to reach out to us.

We genuinely appreciate your interest, passion, and patience towards our products.

We offer international shipping services, and the exact shipping costs will be calculated and displayed to you during the final step of the checkout process, considering your specific shipping destination.

We offer FREE Shipping for purchases above €1,000.